Buy credits and configure auto top-up
Add prospect credits in supported increments and understand volume pricing, reservation, and payment states.
When to use this
Use top-ups when available balance is too low for a run or automatic replenishment should prevent a zero balance.
Requirements and availability
- Purchase 100–5,000 credits in steps of 100.
- Auto top-up needs a saved payment method and threshold 50 or 100.
- Only a purchase marked Paid adds usable purchased credits.
How to do it
- Open Billing.
- Choose Buy credits and enter a supported multiple of 100.
- Review unit price and total.
- Return to Billing and verify Paid.
- For auto top-up, choose threshold and amount, then enable it with a payment method.
Fields and controls
| Control | What it does |
|---|---|
| 100–400 credits | $0.15 per credit. |
| 500–900 credits | $0.12 per credit; 20% volume discount. |
| 1,000–5,000 credits | $0.10 per credit; 33% volume discount. |
| 100-credit pack | $15. |
| 500-credit pack | $60. |
| 1,000-credit pack | $100. |
| Auto top-up threshold | Starts a purchase when available credits fall to 50 or 100. |
What happens next
A paid purchase increases purchased balance. Auto top-up shows Inactive, Ready, Charging, or Payment failed.
States you may see
| State | Meaning |
|---|---|
| Pending | Payment is not final. |
| Paid | Purchased credits are available. |
| Failed | No credits were added. |
| Refunded | The purchase no longer represents active credit value. |
| Reserved | Credits are held for active research. |
Credits and usage
Monthly credits are granted for the current allowance period and unused monthly credits expire at its reset; they do not roll over. Purchased credits have a separate 12-month expiry. The earliest-expiring available lot is spent first. Reserved credits are temporarily held for active research; unused reservations return when the run ends. Available is the amount left after reservations. Run cost depends on Effort and requirements.
Common problems
| Problem | What to check |
|---|---|
| The amount is rejected | Use 100–5,000 in exact steps of 100. |
| Auto top-up says Payment failed | Update the payment method and retry. |
| Available is lower than total | Active runs may have reserved credits. |