Troubleshoot delivery and Outreach

Trace a missing delivery or send through connection, workflow, endpoint history, blockers, and inbox health.

When to use this

Use this when an accepted prospect is visible in Leama but missing elsewhere, or a campaign cannot launch or send.

Start from the exact prospect, workflow, endpoint, or campaign; Connected alone is not proof of an individual delivery.

Confirm the prospect is Delivered or Staged.
Verify the destination is Connected rather than Reconnect needed, Error, Pending, or Disconnected.
Verify the correct profile, destination order, and Active workflow.
For webhooks, inspect History, HTTP status, retry state, and safe response excerpt.
For Outreach, resolve the blocker and review sender health, score, verification, suppression, stop, and schedule rules.
Use Retry now only for a retryable webhook attempt.

Controls in Leama
Control	What it does
Reconnect	Restores invalid authorization.
Pause / Enable workflow	Stops or resumes future routing.
History	Provides per-attempt webhook evidence.
Retry now	Retries the same event identity.
Launch blocker fix	Opens the missing prerequisite.

State changes only after an action succeeds. Keep the in-app prospect as the review point while another destination is repaired.

Customer-visible states
State	Meaning
Staged	Qualification is stored but delivery is incomplete.
Retry scheduled	A webhook has a future automatic attempt.
Entitlement disabled	The plan or add-on does not allow the destination.
Launch blocked	A campaign prerequisite is missing.
No sending accounts yet	No live account can send.

Delivery retries use no additional credit. Starting a new run does, so do not use a run as a delivery retry.

Problems and next steps
Problem	What to check
Everything looks active but the record is missing	Contact support with prospect, destination, time, and visible state; never include secrets.