Troubleshoot a prospecting run

Use the affected run's status and event timeline to fix setup, credit, profile, and low-yield problems.

When to use this

Use this when a run will not start, stops early, delivers fewer records, or shows Failed, Blocked, or Setup required.

Identify the exact run and latest customer-visible event before changing settings or retrying.

Open Runs.
Open the run and record status, requested and delivered counts, and latest event.
For Setup required, complete the named setup.
For Quota reached, reduce the research budget or add credits.
For Partial, No prospects, or Stopped (low yield), review requirements and exclusions, then widen one profile dimension.
Retry only after the prior run is terminal and the cause changed.

Controls in Leama
Control	What it does
Try again	Repeats a failed page read; it does not claim a run succeeded.
Retry / Resync	Repeats the named setup operation.
View log	Opens the selected run's events.
Run agent / Run now	Starts a new run after correction.

A corrected prerequisite allows a new request to queue or run. Relaxing targeting can improve yield but does not guarantee target.

Customer-visible states
State	Meaning
Setup required	A named setup step is incomplete.
Quota reached	Capacity is insufficient.
Failed	An operation ended the run.
Blocked	A prerequisite or restriction prevented progress.
Stopped (low yield)	Sourcing was not finding enough qualified records.
Partial / No prospects	The run completed below target.

A retry starts a new credit-consuming run. Inspect the terminal state first.

Problems and next steps
Problem	What to check
No profile is selectable	Create and save a complete profile.
Credits appear available but insufficient	Effort and Phone number can reserve more than one credit per requested prospect.
The same failure repeats	Contact support with run, time, status, and exact safe error.