Work from the shared Inbox
Filter reply threads, open a conversation, update its status, and send a reviewed reply.
When to use this
Use Inbox when a prospect answers; the sequence stops for that thread and the reply becomes a conversation to handle.
Requirements and availability
- Grow and Scale can use the shared Inbox only with the separate $99/month Outreach subscription active.
- Connected accounts are required for live reply data.
How to do it
- Open Inbox.
- Refresh replies for the latest threads.
- Filter by Campaign or Status.
- Open a conversation and read the full thread.
- Choose Thread status, write the reply, review attachments, and send.
- Move completed work to Closed.
Fields and controls
| Control | What it does |
|---|---|
| Campaign | Shows threads for one campaign. |
| Status | Shows threads with the selected status. |
| Thread status | Changes or clears conversation status. |
| Reply | Sends the reviewed message. |
| Attachments | Adds files; each can be removed before sending. |
What happens next
The sent reply appears in the thread. Automation for the replying prospect remains stopped.
States you may see
| State | Meaning |
|---|---|
| No replies yet | No live thread exists for the connection and filters. |
| Open conversation | Reply controls are available. |
| Closed | The conversation is marked complete. |
Credits and usage
Reading and replying do not consume prospecting credits.
Common problems
| Problem | What to check |
|---|---|
| Refresh says no new replies | No new live thread was returned; existing threads remain. |
| A thread disappears | Clear Campaign and Status filters. |