Reply to a prospect and manage thread status
Respond from the full conversation, attach intended files, and close the thread when follow-up is complete.
When to use this
Use this workflow after a prospect replies or a thread needs manual follow-up.
Requirements and availability
- Open the correct conversation and verify its recipient before sending.
How to do it
- Open Inbox and select the conversation.
- Read campaign context and previous messages.
- Choose or clear Thread status.
- Write a reply, add attachments, and remove unintended files.
- Send, then mark Closed when no further action is needed.
Fields and controls
| Control | What it does |
|---|---|
| Thread status | Opens the status list and supports No status. |
| Reply to … | Composes a reply to the selected conversation. |
| Remove attachment | Removes one chosen file before send. |
What happens next
The automated sequence remains stopped after a prospect reply; manual replies and statuses stay on the thread.
States you may see
| State | Meaning |
|---|---|
| No status | The conversation has no workflow label. |
| Closed | The conversation is marked complete. |
| Send failed | The reply is not treated as sent; check the account before retrying. |
Credits and usage
Manual replies do not use prospecting credits.
Common problems
| Problem | What to check |
|---|---|
| The wrong thread is open | Stop before sending and select the correct conversation. |